New Support Consultant Jade, Joins the Team

New Support Consultant Jade, Joins the Team

We are pleased to announce the appointment of Jade Whitaker as Support Consultant.

With over 4 years of experience in support roles, primarily within the financial sector, Jade brings a wealth of knowledge and expertise to the team.

Jade has a proven track record of delivering exceptional customer service and resolving complex issues efficiently. Her experience in troubleshooting and providing technical assistance will greatly benefit Cindercone and its clients.

Beyond her professional accomplishments, Jade is a multi-talented individual. In her spare time, she enjoys walking, travelling, gaming and playing guitar. She also has a soft spot for furry friends, being a loving and dedicated mum to four cats.

“We are delighted to welcome Jade to our team,” said Nick Claydon, Director at Cindercone. “Jade’s extensive experience in support roles, combined with her dedication to customer satisfaction, make her a valuable asset to our organisation”.

To learn more about Jade, please visit or her profile on LinkedIn

Cindercone Welcomes Nandha Karthikeyan as Junior Developer

Cindercone Solutions Ltd is proud to announce the addition of Nandha Karthikeyan to our team as a Junior Developer. Nandha brings a wealth of knowledge and a fresh perspective that will contribute to our continued growth and success.

With degree from Leeds Beckett University in computer science and a passion for coding, Nandha has demonstrated exceptional technical skills throughout his academic and professional career. His proficiency in programming languages and his ability to troubleshoot and solve complex problems make him an excellent fit for the Cindercone Solutions team.

As a Junior Developer, Nandha will work closely with our experienced development team to create robust and innovative software solutions for our clients. His dedication and eagerness to learn will be instrumental in delivering high-quality projects and exceeding client expectations.

“We are delighted to have Nandha join our team,” said Martin Hepworth, CEO of Cindercone Solutions Ltd. “His passion for coding and his strong foundation in programming will undoubtedly contribute to the success of our projects. We are confident that Nandha will make an immediate impact and become an invaluable asset to our company.”

Welcome to the team, Nandha.

Cindercone Support Portal – All You Need to Know

Cindercone Support Portal – All You Need to Know

As part of our continued growth and desire to provide efficient customer service, we have implemented a customer support portal. This allows you to log and track support cases, so you have a more transparent view of how your support issue is progressing. Support response timescales will remain the same, but we hope that with clear information entered into the portal we can fix issues quickly and with a minimal amount of customer involvement.

From the 1st of July all support logs should only be created through our support portal –

Please refer to which gives guidance on what to provide when logging a call.

If you are not already registered then please follow the registration link on the main login page  to enable an invitation to be sent.

This is only one of many improvements we have been making to enhance our customer service. We have recently employed our project coordinator, Charmaine Holmes, who will ensure that communication with customers before, during and after projects will be up to date and will keep projects running to schedule.

Over the next couple of months, we will be increasing the support and development teams as our customer base and range of integrations continue to expand.

You can keep up to date with our team at

New Team Member, Charmaine

New Team Member, Charmaine

Welcome to Cindercone, Charmaine.

Charmaine is joining our team as Project coordinator, she will be responsible for the scheduling of work and keeping our projects up to date and on time.

Charmaine brings with her over 22 years’ experience in similar roles and will be a valuable asset to the company.

You can find out more about Charmaine on our team page.