New Support Consultant Jade, Joins the Team

New Support Consultant Jade, Joins the Team

by | Aug 2, 2023 | Company News, Team News

We are pleased to announce the appointment of Jade Whitaker as Support Consultant.

With over 4 years of experience in support roles, primarily within the financial sector, Jade brings a wealth of knowledge and expertise to the team.

Jade has a proven track record of delivering exceptional customer service and resolving complex issues efficiently. Her experience in troubleshooting and providing technical assistance will greatly benefit Cindercone and its clients.

Beyond her professional accomplishments, Jade is a multi-talented individual. In her spare time, she enjoys walking, travelling, gaming and playing guitar. She also has a soft spot for furry friends, being a loving and dedicated mum to four cats.

“We are delighted to welcome Jade to our team,” said Nick Claydon, Director at Cindercone. “Jade’s extensive experience in support roles, combined with her dedication to customer satisfaction, make her a valuable asset to our organisation”.

To learn more about Jade, please visit https://cindercone.com/team or her profile on LinkedIn

Cindercone Announces Sponsorship of Bramley Phoenix U8s Football Team

Cindercone Announces Sponsorship of Bramley Phoenix U8s Football Team

by | Jul 11, 2023 | Company News

Bramley Pheonix U 8's

Cindercone Solutions Ltd is proud to announce its official sponsorship of the Bramley Phoenix U8s football team for the upcoming season.

As a company that values teamwork, discipline, and hard work, Cindercone Solutions recognizes the importance of youth sports and is happy to be a part of an initiative that promotes healthy living and teamwork among young children.

Bramley Phoenix U8s is a team that shares our values and has shown the potential to be a successful team in the future. We believe that through this sponsorship, we can help support the team’s goals and foster a positive environment for players to learn, grow and develop.

“We are excited to be a part of the Bramley Phoenix U8s journey,” said Martin Cloudsdale, technical consultant at  Cindercone. “We believe that sports play a crucial role in the development of young children, and we are committed to supporting the club and its players in any way possible.”

The sponsorship is set to begin before the start of the new football season, and we look forward to seeing the Bramley Phoenix U8s team proudly wearing the Cindercone Solutions logo when they take to the field.

The team play in the Garforth Junior Football League under the guidance of coach, Danny Robinson. More info on the team can be found here

Cindercone Welcomes Nandha Karthikeyan as Junior Developer

by | Jul 11, 2023 | Company News, Team News

Cindercone Solutions Ltd is proud to announce the addition of Nandha Karthikeyan to our team as a Junior Developer. Nandha brings a wealth of knowledge and a fresh perspective that will contribute to our continued growth and success.

With degree from Leeds Beckett University in computer science and a passion for coding, Nandha has demonstrated exceptional technical skills throughout his academic and professional career. His proficiency in programming languages and his ability to troubleshoot and solve complex problems make him an excellent fit for the Cindercone Solutions team.

As a Junior Developer, Nandha will work closely with our experienced development team to create robust and innovative software solutions for our clients. His dedication and eagerness to learn will be instrumental in delivering high-quality projects and exceeding client expectations.

“We are delighted to have Nandha join our team,” said Martin Hepworth, CEO of Cindercone Solutions Ltd. “His passion for coding and his strong foundation in programming will undoubtedly contribute to the success of our projects. We are confident that Nandha will make an immediate impact and become an invaluable asset to our company.”

Welcome to the team, Nandha.

Cindercone Support Portal – All You Need to Know

Cindercone Support Portal – All You Need to Know

by | Jun 22, 2023 | Company News, Team News

As part of our continued growth and desire to provide efficient customer service, we have implemented a customer support portal. This allows you to log and track support cases, so you have a more transparent view of how your support issue is progressing. Support response timescales will remain the same, but we hope that with clear information entered into the portal we can fix issues quickly and with a minimal amount of customer involvement.

From the 1st of July all support logs should only be created through our support portal – https://cindercone-support.freshdesk.com/

Please refer to https://cindercone.com/support/ which gives guidance on what to provide when logging a call.

If you are not already registered then please follow the registration link on the main login page https://cindercone-support.freshdesk.com/support/signup  to enable an invitation to be sent.

This is only one of many improvements we have been making to enhance our customer service. We have recently employed our project coordinator, Charmaine Holmes, who will ensure that communication with customers before, during and after projects will be up to date and will keep projects running to schedule.

Over the next couple of months, we will be increasing the support and development teams as our customer base and range of integrations continue to expand.

You can keep up to date with our team at https://cindercone.com/team/

Balloon One and Cindercone: Building a Stronger Partnership for the Future

Balloon One and Cindercone: Building a Stronger Partnership for the Future

by | Jun 9, 2023 | Company News, SAP, SAP Business One, Warehouse Management - WMS

Balloon One, a leading provider of warehouse management systems (WMS) and SAP B1 partner, and Cindercone, have worked in partnership for number of years now and have recently announced an even stronger collaboration so that they can provide their customers with a fully adaptable integration solution.

This partnership is expected to benefit customers of both companies by providing more comprehensive and efficient integration between ERP, WMS and other business platforms, such as drop shipping and ecommerce.

The partnership between Balloon One and Cindercone is based on a shared commitment to delivering innovative and effective software solutions to their customers. Balloon One is a supply chain technology partner, providing the Korber Warehouse Management Solution which has been recognised as a Leader on the Gartner Magic Quadrant.  Successful in tailoring to the specific needs of their customers as well as being a Gold certified SAP partner. Cindercone, on the other hand, has extensive experience in developing multi-platform integrations with many of the most popular ERP systems.

By combining their respective areas of expertise, they aim to create a more complete solution for their customers. The integration of ERP systems and the Korber WMS system will enable customers to streamline their supply chain processes, reduce errors, and improve overall efficiency. This will result in cost savings, improved customer satisfaction, and increased revenue for businesses of all sizes.